Anantara New York Palace Budapest - A Leading Hotel of the World

Facilities: We were thoroughly impressed with the overall quality and ambiance of the facilities. Staff: • Matias (General Manager at New York Café and White Salon Restaurant ): Demonstrated exceptional professionalism, friendliness, and a welcoming demeanor. • Martin, Teodora, Zina, Adrienne, and Zita: Each staff member was notably helpful, accommodating, and exhibited a genuine passion for their roles. Their dedication significantly enhanced our experience. • Rebeka: Proactively addressed an issue with our room by providing a thoughtful written communication, which we greatly appreciated. Spa Experience: We thoroughly enjoyed a rejuvenating 90-minute couples massage, which added to the overall relaxation of our stay. Overall, the combination of outstanding facilities and dedicated staff made our visit truly memorable.

The hotel staff was very friendly, helpful, knowledgeable about the hotel and the Concierge was helpful booking my requirements. One of the greeters just inside the front entrance, brought my luggage to my room and showed me and explained all and functioning of my room contents.. I enjoyed the time and my late lunch food in the NY Cafe,,, and the pianist..the decor is beyond words.

This is a beautifully deisgned and furnished hotel - keeping up (almost) the Italian Renessaise style of its famous cafe - The New York Cafe. The front desk staff were all good and charming. Its an event to stay here.

Everything - from the moment we arrived until we left it was perfect. Our room was lovely(and huge) and the bath was amazing! The air conditioning worked very well. They did a lovely turn down service and were more than happy to top up your tea and coffee when requested. The room service was exceptional. The SPA was amazing and had one of the best massages of my life Breakfast was great - there were loads of continental options and you could have as many hot food options as you wanted. It was also served in the stunning New York Cafe. Coffee was great. By far the best thing about his hotel however is the staff, from the cleaners to the concierge to the waitors everyone was so lovely and made my sister and I feel truly special. We struggled to leave the hotel!

Since COVID, I've noticed a steady decline in the HORECA industry—hotels just aren’t what they used to be. No matter how expensive or “luxurious” they claim to be, you can always spot the cost-cutting tricks—cardboard cups, missing amenities, and the dreaded "call us if you need a toothbrush" policy. But then, I found a breath of fresh air: Minor Hotels Group. Honestly, I had to Google it. I’d never heard of them before, and Anantara is part of their network. At first, I chuckled when I saw "Best Hotel in the World" next to their name on Booking.com. But after staying here? They might not be far off. Yes, at first glance, it seems pricey. But trust me—these guys understand what true luxury means. Every detail ensures you leave feeling like your money was exceptionally well spent. From the moment you step into the atrium, I guarantee one word will come to mind: WOW. It feels like stepping into a royal palace from the 1900s. Every corner tells a story, every detail is thought through—an architectural masterpiece. And then there’s the breakfast. Five stars, no corners cut. First-class ingredients, first-class service. Imagine enjoying your morning coffee while a pianist or a string quartet plays in the background. The staff? Exceptional. A special shoutout to Teodora and Zoltan, two young professionals who redefine hospitality with their politeness and expertise. And let’s talk about housekeeping—twice a day! Need your room made up in the afternoon? No problem. And now, the biggest surprise: management. Usually, they’re just names on an organizational chart, detached from the real experience. But here, you can feel the presence of a leader who keeps everything running like clockwork, down to the smallest details. His name? Tamas Fazekas. Every single issue I’ve ever noticed in Hiltons, Sheratons, and other “luxury” hotels—the little things that made me roll my eyes and think, Seriously?—this guy has fixed them all. I’m starting a fan club.